Refund policy

30-day return requests

Request a return within 30 calendar days after delivery. Items must be unused, unwashed and in their original condition, with original packaging and any tags. Contact us with your order number and the items you wish to return before mailing your parcel.

Return address and process

After receiving return instructions, mail the approved items to K & A Gift Shop, 911 Arch St, Philadelphia, PA 19107, USA. Include your order number and use suitable protective packaging. Keep proof of postage and tracking.

Damaged, defective or incorrect items

Please contact us within 14 calendar days after delivery with your order number and clear photos of the item and packaging. We will assess the issue and arrange an appropriate replacement, return or refund. This reporting window does not limit any rights you have under applicable law.

Return shipping and fees

You pay return shipping when returning an item because you changed your mind. We cover reasonable return shipping costs for an incorrect or defective item caused by our error and provide return instructions. No restocking fee applies.

Refunds

We inspect returned goods after receipt and notify you of the result. Approved refunds are issued to the original payment method within 3–5 business days after receipt and inspection. Your bank or payment provider may take additional time to post the credit. Business days are Monday–Friday, excluding U.S. federal holidays.

Exchanges and cancellations

Contact us as soon as possible to request a cancellation or exchange. We can assess requests before dispatch, but changes cannot be guaranteed once processing has begun. After dispatch, please use the return process. We do not currently designate any products as final sale.