Contact us as soon as possible with your order number and the change you need. We can assess cancellation or order-change requests before dispatch, but cannot guarantee changes after processing begins. We do not offer direct exchanges after dispatch. To choose another item, follow the return process and place a new order separately.
Once an order has shipped, follow our Refund Policy. Eligible return requests must be made within 30 calendar days after delivery. Items must be unused, unwashed and in original condition with original packaging and any tags. Change-of-mind return shipping is paid by the customer; we cover return shipping for our error. No restocking fee applies.
Contact K & A Gift Shop
Email: info@kagiftshop.com
Phone: +1 215-625-0703
Address: 911 Arch St, Philadelphia, PA 19107, USA
Customer service hours
Monday–Saturday: 9:00 a.m.–8:00 p.m.
Sunday: 10:00 a.m.–7:00 p.m.
Eastern Time (America/New_York). We respond within 24 hours.