FAQ

Where do you ship?

We ship within the United States only. Standard shipping is free with no minimum purchase. See our Shipping Policy for address coverage.

When should I expect my order?

Processing takes 1–2 business days; transit is estimated at 3–5 business days after dispatch. Estimated total: 4–7 business days. Our cutoff is 3 p.m. Eastern Time, Monday–Friday, excluding U.S. federal holidays.

How do I choose a pouch size?

Check the dimensions and included quantity on the product page. Measurements describe the bag laid flat unless stated otherwise. Allow room for seams, closures and the thickness of your item.

Can I request a return?

Contact us within 30 calendar days after delivery. Items must be unused, unwashed and in original condition with packaging and tags. You pay change-of-mind return shipping; we cover return shipping for our error. No restocking fee applies. Approved refunds are issued within 3–5 business days after receipt and inspection; bank processing is additional.

What if an item arrives damaged or incorrect?

Contact us within 14 calendar days after delivery with photos and your order number. This does not limit applicable legal rights.

Can I cancel or change my order?

Contact us as soon as possible before dispatch. We can assess cancellation or order-change requests, but changes are not guaranteed once processing begins. We do not offer direct exchanges after dispatch. To choose another item, follow the return process and place a new order separately.